Telephone Services

Universal Service Availability Notice:

Mainstay Communications is a telecommunications service provider providing basic and enhanced services within its service territory. Basic services are offered at the following monthly rates:

Single Party Residence Service $ 19.95
Single Party Business Service $ 27.50
Federal Subscriber Line Charge-single line $ 6.50
Dual Party Relay Network for the Deaf Surcharge $.01
Directory Assistance-local No Charge during normal business hours other areas-as charged by carrier chosen
Touch Tone Service-Included No charge

Access Recovery Charge..

       Multiple Line - Business

       Single Line-Business or Residence     

       Multiple Line - Residence

$ 3.00

$ 3.00

$ 3.00

Emergency 911 Services $1.00 Surcharge assessed
according to County government.

Low income individuals eligible for Lifeline and Linkup telephone assistance programs may be eligible for discounts from basic residential service charges.

Nebraska Telephone Assistance Program

The Nebraska Telephone Assistance Program (NTAP) assists qualifying low-income individuals with keeping telephone services affordable by lowering monthly services rates. Individuals can qualify for NTAP by participating in Medicaid, Supplemental Nutrition assistance Program (SNAP) , Kid’s connection (SAM, MAC , or EMAC), Supplemental Security Income (SSI) , Low-Income Home Energy Assistance (LIHEAP) , National School Lunch Program Free Lunch Program , Federal Public Housing, Temporary Assistance for Needy families (TANF), or if household income is at or below 135 percent of the poverty level.

What is NTAP?

Who is eligible for NTA?

How do I apply or receive an application?

Download an application form at

Email a request to the NTAP Program, or

Telephone the Nebraska Public Service Commission at: (402) 471-3101 [Lincoln] ;( 800) 526-0017

(Nebraska Only), or

Mail request to:


PO Box 94927

Lincoln, NE 68509-4927

When you have filled out the application, mail COMPLETED application form to:


PO Box 94927

Lincoln, NE 68509-4927

Basic services are offered to all consumers in the Mainstay Communications service area at the rates, terms and conditions specified in the company's Tariffs. For questions regarding the company's services, call us at 402-723-4448 or visit our business office at 1000 N. Main Street, Henderson, for further information regarding our services.

Mainstay Communications
P.O. Box 487, 1000 N. Main St.
Henderson, NE 68371

More information on our call features:
   » Call Forwarding
   » Call Transfer
   » Call Waiting
   » Caller ID