Telephone Services
Universal Service Availability Notice:
Mainstay Communications is a telecommunications service provider providing basic and enhanced services within its service territory. Basic services are offered at the following monthly rates:
| Single Party Residence Service | $ 19.95 |
| Single Party Business Service | $ 27.50 |
| Federal Subscriber Line Charge-single line | $ 6.50 |
| Dual Party Relay Network for the Deaf Surcharge | $.01 |
| Directory Assistance-local | No Charge during normal business hours other areas-as charged by carrier chosen |
| Touch Tone Service-Included | No charge |
| Access Recovery Charge.. Multiple Line - Business Single Line-Business or Residence Multiple Line - Residence |
$ 3.00 $ 3.00 $ 3.00 |
| Emergency 911 Services | $1.00 Surcharge
assessed according to County government. |
Low income individuals eligible for Lifeline and Linkup telephone assistance programs may be eligible for discounts from basic residential service charges.
Nebraska Telephone Assistance Program
The Nebraska Telephone Assistance Program (NTAP) assists qualifying low-income individuals with keeping telephone services affordable by lowering monthly services rates. Individuals can qualify for NTAP by participating in Medicaid, Supplemental Nutrition assistance Program (SNAP) , Kid’s connection (SAM, MAC , or EMAC), Supplemental Security Income (SSI) , Low-Income Home Energy Assistance (LIHEAP) , National School Lunch Program Free Lunch Program , Federal Public Housing, Temporary Assistance for Needy families (TANF), or if household income is at or below 135 percent of the poverty level.
What is NTAP?
- NTAP assists qualifying low-income individuals with obtaining and keeping telephone service by lowering monthly service.
- NTAP reduces the cost of local telephone service up to $12.75 per month. The discount will appear as a credit on your monthly telephone bill. No cash or checks will be distributed. The telephone bill must be in the name of, or contain the name of, the applicant.
Who is eligible for NTA?
- Medicaid
- Supplemental Nutrition Assistance Program (SNAP)
- Supplement Security Income (SSI)
- Federal Public Housing Assistance
- Low-Income Home Energy Assistance Program (LIHEAP)
- Children’s Health Insurance Programs (Kids Connection, SAM, MAC & EMAC)
- National School Lunch Program FREE Lunch Program
- Temporary Assistance for Needy Families (TANF)
- Income at or below 135% of poverty level
How do I apply or receive an application?
- To apply for NTAP , complete an application form and provide proof of eligibility ( as directed on the application)
- To receive an application form:
Download an application form at http://www.psc.nebraska.gov/
Email a request to the NTAP Program, or
Telephone the Nebraska Public Service Commission at: (402) 471-3101 [Lincoln] ;( 800) 526-0017
(Nebraska Only), or
Mail request to:
NTAP
PO Box 94927
Lincoln, NE 68509-4927
When you have filled out the application, mail COMPLETED application form to:
NTAP
PO Box 94927
Lincoln, NE 68509-4927
Basic services are offered to all consumers in the Mainstay Communications service area at the rates, terms and conditions specified in the company's Tariffs. For questions regarding the company's services, call us at 402-723-4448 or visit our business office at 1000 N. Main Street, Henderson, for further information regarding our services.
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Mainstay Communications
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